Refund policy

Refund Policy

At VECLU, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

  • Items may be returned within 30 days of the delivery date.
  • Products must be unused, undamaged, and returned in their original packaging with all included accessories.
  • Returns that do not meet these conditions may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
  • Please include your order number and clear photos of the item for review.
  • Once your request is approved, we will provide a replacement or issue a full refund at no additional cost.

Refund Process

  • After we receive and inspect your returned item, we will notify you of the refund status.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

  • Gift cards are non-refundable.
  • Clearance or final sale items cannot be returned unless they arrive damaged, defective, or incorrect.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, VECLU will cover the return shipping cost.
  • For all other returns, customers are responsible for the return shipping cost.
  • We recommend using a trackable shipping service when returning any item.

Order Cancellation

  • Orders may be canceled before they are shipped.
  • If your order has already been shipped, please follow our return process after receiving the item.

Shipping Information

We provide fast and reliable shipping to the 48 contiguous United States.

  • Shipping carriers: USPS / UPS / FedEx
  • Estimated delivery time: 3–7 business days
  • Order processing time: 1–2 business days
  • Order cut-off time: 5:00 PM Eastern Time (ET)
  • Orders placed after the cut-off time will be processed on the next business day.
  • A tracking number will be provided after your order has been shipped.
  • Shipping is currently available to the 48 contiguous United States only.
  • We do not currently ship to Alaska, Hawaii, U.S. territories, offshore islands, P.O. Boxes, or military addresses/APO/FPO addresses.

Shipping Contact

For questions regarding shipping, order status, delivery, or tracking, please contact us:

Email: support@veclu.com
Phone: +1 502-555-0192

Service Hours & Time Zone

Service Hours: Monday–Friday, 9:00 AM–6:00 PM
Time Zone: Eastern Time (ET), UTCβˆ’5 / UTCβˆ’4 during Daylight Saving Time

Orders are processed on business days only. Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

Return Address / U.S. Warehouse

Return Address:
2600 W Broadway, Suite 208
Louisville, KY 40211
United States

Warehouse Handling / Shelf Fee

Warehouse handling / shelf fee: Free

Need Help?

If you have any questions regarding your order, shipping, return, or refund request, please contact our customer support team during our business hours.

Thank you for shopping with VECLU.