Refund policy
Refund Policy
At VECLU, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
β’ Items may be returned within 30 days of the delivery date.
β’ Products must be unused, undamaged, and returned in their original packaging with all included accessories.
β’ Returns that do not meet these conditions may not be eligible for a refund.
Damaged, Defective, or Incorrect Items
β’ If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
β’ Please include your order number and clear photos of the item for review.
β’ Once your request is approved, we will provide a replacement or issue a full refund at no additional cost.
Refund Process
β’ After we receive and inspect your returned item, we will notify you of the refund status.
β’ Approved refunds will be issued to your original payment method within 5β10 business days.
β’ Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
β’ Gift cards are non-refundable.
β’ Clearance or final sale items cannot be returned unless they arrive damaged, defective, or incorrect.
Return Shipping
β’ If the return is due to a damaged, defective, or incorrect item, VECLU will cover the return shipping cost.
β’ For all other returns, customers are responsible for the return shipping cost.
β’ We recommend using a trackable shipping service when returning any item.
Order Cancellation
β’ Orders may be canceled before they are shipped.
β’ If your order has already been shipped, please follow our return process after receiving the item.
Need Help?
If you have any questions regarding your order, return, or refund request, please contact our customer support team.
Email: support@veclu.com
Phone: +1 (803) 670-4885
Thank you for shopping with VECLU.