Shipping policy

At VECLU, we are committed to providing fast, reliable, and convenient shipping for our customers. We currently ship orders to the 48 contiguous United States.

Shipping Coverage

We currently provide shipping to the 48 contiguous United States.

We do not currently ship to:

Alaska
Hawaii
U.S. territories
Offshore islands
P.O. Boxes
Military addresses, including APO/FPO addresses
Shipping Carriers

Orders may be shipped using one of the following major carriers:

USPS
UPS
FedEx

The carrier selected for your order may vary depending on the product, destination, package size, and shipping requirements.

Order Processing Time
Orders are generally processed within 1–2 business days.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed after the daily cut-off time will be processed on the next business day.

Estimated Delivery Time

The estimated delivery time is:

3–7 business days after the order has been shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances beyond our control.

Tracking Information

Once your order has been shipped, a tracking number will be provided by email.

You can use the tracking number to monitor the status and progress of your shipment through the applicable carrier's tracking system.

Please allow some time for tracking information to become available after the shipping confirmation has been sent.

Shipping Delays

While we make every effort to ensure timely delivery, VECLU is not responsible for delays caused by:

Severe weather
Natural disasters
Carrier delays
Incorrect or incomplete shipping addresses
U.S. federal holidays
Customs or government-related delays
Other circumstances outside of our reasonable control

If your package appears to be delayed, please contact our customer service team and provide your order number and tracking information.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order has not yet shipped, please contact us as soon as possible to request an address correction.

Once an order has been shipped, we may be unable to change the shipping address. Additional shipping charges may apply if the package needs to be reshipped due to an incorrect or incomplete address.

Shipping Contact

If you have questions about shipping, delivery, tracking, or your order, please contact our customer support team:

Email: support@veclu.com
Phone: +1 502-555-0192

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM

Time Zone: Eastern Time (ET), UTC−5 / UTC−4 during Daylight Saving Time

We will respond to customer inquiries during our regular business hours.

U.S. Warehouse / Return Address

Our U.S. warehouse and return address is:

2600 W Broadway, Suite 208
Louisville, KY 40211
United States

Warehouse handling / shelf fee: Free

Shipping Costs：Free